Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.

Lime is hiring an experienced leader with a background in IT corporate systems and IT operations. The ideal candidate is an excellent communicator who finds innovative ways to improve customer(employee) experiences, define standards across technical delivery teams, adhere to and/or set priorities, and track key performance metrics. This person will be critical to improve our existing internal technology environment while ensuring proper governance and controls are maintained. They will have the opportunity to refine and expand the scope of their teams, partner and lead strategic initiatives, and define critical business processes to make Lime more efficient.

The ideal candidate is part strategist, part leader, part builder, part operator. They are a true partner who can build and lead teams while developing consistent and reliable processes to support the entire company.

What you’ll do:

• Lead teams that are responsible for ensuring the reliable and secure operations of the Lime's IT core systems and infrastructure

• Ensure high-quality, consistent IT Operations and reliable end user support experiences for on-site and remote users

• Perform capacity planning and management, including budgetary responsibilities, for Lime’s IT technology infrastructure and service development team members

• Provide guidance and counsel on new technology investment opportunities that lead to business process improvements

• Drive contract negotiations with vendors to ensure optimal pricing on licensing, hardware, and professional services while remaining accountable for project outcomes and budget impact

• Ensure appropriate controls are implemented for the current technical environment and perform ongoing system and process assessments to ensure proper compliance (e.g. SOX, GDPR, ISO)

• Create and maintain IT policies, SOPS, and governance documents as required in partnership with business and IT team members

• Provide guidance, mentorship, and overall career development to the team

About you:

• Excellent communication and collaboration skills with the ability to build strong business relationships with key stakeholders while adhering to corporate priorities

• A drive for innovation and a commitment to improving the internal efficiency of Lime

• Deep knowledge of corporate systems and device management platforms, ITSM solutions, communication/collaboration tools (E.g. JAMF, Google Workspace, Slack, Atlassian tools), workplace technology with varying user experiences for different employee types (FTE, CTW)

• Strong data-driven decision-making skills, leveraging KPIs and performance metrics to drive improvements

• A passion for continuously improving operational effectiveness while ensuring scalability and accessibility of IT core services and applications

• Demonstrated capability in the timely delivery of project initiatives, achieved through a combination of experience-driven planning, hands-on work, and external vendor management

• PREFERRED EXPERIENCE/QUALIFICATIONS

• Bachelor’s degree in Computer Science, or a related field (or equivalent experience)

• 10+ years of experience in IT infrastructure and operations, minimum of 5 in leadership

• Past or current experience in backend coding, as well as SQL experience

• Experience working with Agile methodologies and leading technical delivery teams

• Strong understanding of Information Security best practices and demonstrated experience partnering with Security and Legal organizations

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If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can email recruiting-operations@li.me for assistance.

Use of artificial intelligence or an LLM such as ChatGPT during the interview process will be grounds for rejection of your application.